Your privacy matters as much as your beauty.

Information We Collect

We collect the information you provide directly, such as your name, phone number, email address and password when you register, and the details of the services you book, including date, time, location and payment method.

We also collect information generated as you use the app — booking history, messages exchanged with providers during an active session, reviews you submit, and your approximate location when it is needed to match you with nearby professionals.

Some information, such as your device type and app usage patterns, is collected automatically to help us maintain and improve the service.

How We Use Your Information

Your information is used to create and secure your account, verify your identity by OTP, connect you with eligible providers, process payments, and keep you informed about the status of your bookings.

We use booking and usage patterns to improve recommendations, prevent fraud, and resolve support tickets or reports you submit against a provider or booking.

We do not sell your personal information. It is shared only with the provider assigned to your booking, and with payment or verification partners strictly as needed to complete a transaction.

Data Security & Retention

Payment details are handled by our licensed payment partners and are never stored on MalMahi's own servers in full. Messages exchanged during an active booking are monitored only for restricted-contact-information and safety purposes.

We retain booking, payment and identity-verification records for as long as required to meet our legal and financial obligations, and delete data that is no longer needed for these purposes.

Access to customer data within MalMahi is limited to the team members and systems that need it to operate the platform or respond to a support request.

Your Rights & Choices

You can review and update your personal information at any time from Profile & Settings, including adding or changing your email address once your phone number is verified.

You can request a copy of your data, ask us to correct inaccurate information, or request account deletion by contacting our support team through the app or at the email address below.

You can also manage your language preference, notification settings, and communication preferences directly from your account settings.