TERMS & CONDITION
A clear understanding for a seamless beauty experience.
Your Account
To book a service on MalMahi you must register with accurate personal information and verify your phone number by OTP. Your phone number is your primary login identifier, and you are responsible for keeping your account credentials secure.
You must be legally able to enter into a binding agreement to create an account, and you agree to provide accurate booking, payment and contact details for every request you submit.
MalMahi may suspend or close an account that provides false information, misuses the platform, or repeatedly violates these terms.
Bookings, Pricing & Payment
Listed service prices are configured by MalMahi or the assigned provider; custom requests are priced by the provider's accepted offer. A booking is only confirmed once payment is successfully completed — provider acceptance alone does not confirm a booking.
Once a provider accepts a request, that time slot is reserved for a limited payment window. If payment is not completed within that window, the request expires and the slot is released.
Bookings placed more than 15 km from an available provider may include an additional travel fee, and broadcast or custom requests that receive no provider response within the configured time are escalated for review.
Cancellations & Refunds
Cancellation is free before a provider accepts your request, and free of charge if made at least 2 hours before the scheduled service time. Cancellations made closer to the appointment may include a cancellation fee.
If the provider has already started travelling to your location, a late-cancellation compensation fee applies and is credited to the provider.
Once the service-start verification code has been used and the service has begun, the booking is no longer eligible for cancellation or refund.
Conduct & Platform Use
In-app chat during an active booking is limited to text and is monitored for restricted contact information to keep bookings, payments and communication on the platform.
Customers and providers are expected to treat each other respectfully; abusive behaviour, safety incidents or attempts to bypass the platform's booking and payment process may result in account suspension.
These terms may be updated from time to time; continued use of MalMahi after an update constitutes acceptance of the revised terms.